Placing an order

Last modified: December 13, 2024

Learn about getting healthcare's best products shipped right to your door.

Wholesale checkout experience

Last modified: December 3, 2024

Wholesale checkout When you’re finished building your wholesale order, proceed to wholesale checkout to place your order for fulfillment. Select...

Canceling scheduled auto refills

Last modified: November 26, 2024

These instructions will help you cancel auto refill orders that haven’t been placed. Confirmed orders can’t be canceled but may be eligible for re...

Managing your auto refill schedule

Last modified: December 11, 2024

You can modify Autoship orders at any time from the Autoship page in your account.

Order cancellations and modification requests

Last modified: November 27, 2024

We're often unable to make changes to an order, including cancellations, once an order has been placed. Please be sure to thoroughly review your cart ...

Patient shipping policy

Last modified: December 13, 2024

Orders with a subtotal of $50 or more before shipping fees and taxes are eligible for free standard shipping.

Lab orders dashboard

Last modified: October 21, 2024

Overview Upgrade how your practice manages labs with one centralized dashboard to oversee testing across your entire team. Use your lab orders dashboa...

I’m missing product(s) from my order. Where are they?

Last modified: November 19, 2024

We do our best to ship all orders in a single shipment, but sometimes product(s) may need to be shipped from multiple warehouses or be shipped later i...