Missing and damaged shipments or products

Last modified: May 29, 2024

OrdersReturns & replacements

Damaged products If products arrive damaged, please submit a replacement or refund request and our team will be happy to assist. Though not required, ...

Paying for your order

Last modified: May 29, 2024

Patient accountsPayment options

Overview We accept a variety of payment options for your convenience. This includes major credit cards and debit cards authorized for online purchases...

Fulfilling your order and possible partial shipments

Last modified: May 24, 2024

OrdersTracking & delivery

Fulfilling your order We make every effort to get your shipments to you in as few shipments as possible. Inventory availability may require multiple s...

I’m missing product(s) from my order. Where are they?

Last modified: June 19, 2024

OrdersOrder FAQsPatient order FAQs

We do our best to ship all orders in a single shipment, but sometimes product(s) may need to be shipped from multiple warehouses or be shipped later i...

Canceling supplement plans

Last modified: June 27, 2024

Practitioner accountsPlans & templatesSupplement plans (plans & templates)

Overview Supplement plans can be canceled if they no longer apply to a patient. Once canceled, the plan is removed from the patient’s account im...

Account activity and balance report

Last modified: May 24, 2024

Practitioner accountsPayouts, reports & taxesPayouts & financial reports

Overview This report is available to practitioner seller accounts (profit accounts) and can be downloaded from the Reports page after your first succe...