Video: How to place an order

Last modified: October 31, 2024

Patient accountsPatient videosOther

Adding products to your shopping cart You can easily add products to your cart by clicking the Add to Cart button found throughout your account, inclu...

Order cancellations and modification requests

Last modified: November 27, 2024

OrdersReturns & replacements

We're often unable to make changes to an order, including cancellations, once an order has been placed. Please be sure to thoroughly review your cart ...

How do I enter a new shipping address?

Last modified: November 7, 2024

OrdersOrder FAQsPatient order FAQs

New shipping addresses can be entered at the shipping step in checkout. If there’s a problem with an address after placing your order, we may re...

Editing patient profiles

Last modified: January 3, 2025

Practitioner accountsPatients & virtual orders

Overview Providers and their staff can edit a patient’s details, including their name, email (some limitations apply), individual discounts, and...

Videos

Last modified: October 25, 2024