Return policy
Last modified: July 2, 2024
We're happy to accept returns for products purchased in the last 30 days that are unopened and aren't heat-sensitive.
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Patient shipping policy
Last modified: June 28, 2024
Orders with a subtotal of $50 or more before shipping fees and taxes are eligible for free standard shipping.
I’m a practitioner. How can I return products from a wholesale order for a refund?
Last modified: May 28, 2024
We’re happy to process a return for products that are unopened, non-heat sensitive/non-perishable, and have been purchased within...
Do you provide return shipping labels?
Last modified: June 14, 2024
No, return shipping labels aren’t issued for product returns. However, as returns are received at our warehouse, we will issue a full refund for...
Can I return product for a refund?
Last modified: May 26, 2024
We accept returns for products that are unopened, non-heat sensitive/non-perishable, and purchased within the last 30 days. You can submit a return re...
Payout reports
Last modified: May 29, 2024
Payout reports Various reports are available for accounts that have opted to make a profit. These reports, including Payout reports, can be viewed and...
Searching the patient catalog
Last modified: May 29, 2024
Overview Find what you need in our industry-leading catalog! With our advanced search experience, you can explore quality supplements from our trusted...
Wholesale shipping policy
Last modified: May 28, 2024
The shipping rates here apply to wholesale orders placed by dispensary owners and affiliated practitioners.
Navigating your patient account
Last modified: June 26, 2024
Log in to your account! Patient account navigation Select a page from the list below to learn how to use and navigate the platform, or watch the video...
Canceling scheduled Autoship orders
Last modified: June 25, 2024
How to cancel scheduled Autoship orders Reactivating Autoship