Missing and damaged shipments or products
Last modified: February 27, 2025
Damaged products If your order arrives damaged, you can request a replacement or refund, and we’ll be happy to help. Qualifying damage includes brok...
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Canceling scheduled auto refills
Last modified: February 13, 2025
These instructions will help you cancel auto refill orders that haven’t been placed. Confirmed orders can’t be canceled but may be eligible for re...
Will my order ship the same day I place it?
Last modified: February 12, 2025
Orders placed on business days before the 3:00 pm EST ship same-day. Orders placed on weekends and holidays are shipped the following business day.&nb...
I’m a practitioner. Can I drop-ship orders to my patients?
Last modified: November 14, 2024
With Fullscript, drop-shipping is done with direct-to-patient orders placed from plans. We call this virtual dispensing. See how it stacks up: We also...
Do you ship internationally?
Last modified: February 12, 2025
We only ship within the United States and Canada.
Adding products to auto refills
Last modified: February 13, 2025
You can edit the products on auto refill at any time.
I’m a practitioner. What are your available shipping options for wholesale orders?
Last modified: May 28, 2024
The shipping rates below apply to wholesale orders placed by dispensary owners and affiliated practitioners. Wholesale is available to US dispensaries...
A product I ordered is on backorder. When will it ship?
Last modified: February 12, 2025
Typically, products that are temporarily out of stock are replenished within 10-14 business days. US patient orders Patients in the United States can ...
My order hasn’t arrived. When can I expect delivery?
Last modified: February 12, 2025
We email your tracking information as shipments leave our warehouses. First, refer to your tracking information for an estimated delivery date provide...
Fullscript’s lab testing experience for your patients
Last modified: February 12, 2025
Overview We’ve created an end-to-end patient experience to streamline lab testing for your patients and handle the admin work for you. Our modern te...