Missing and damaged shipments or products
Last modified: February 4, 2025
Damaged products If your order arrives damaged, you can request a replacement or refund, and we’ll be happy to help. Damage that qualifies for a rep...
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shipping
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Can my order ship to a military address?
Last modified: May 26, 2024
Yes! Army Post Office (APO), Diplomatic Post Office (DPO), Fleet Post Office (FPO) addresses, and other military addresses are accepted shipping addre...
I’m a practitioner. Can I drop-ship orders to my patients?
Last modified: November 14, 2024
With Fullscript, drop-shipping is done with direct-to-patient orders placed from plans. We call this virtual dispensing. See how it stacks up: We also...
I’m a practitioner. What are your available shipping options for wholesale orders?
Last modified: May 28, 2024
The shipping rates below apply to wholesale orders placed by dispensary owners and affiliated practitioners. Wholesale is available to US dispensaries...
My order hasn’t arrived. When can I expect delivery?
Last modified: October 31, 2024
We email your tracking information as shipments leave our warehouses. First, refer to your tracking information for an estimated delivery date provide...
Canceling scheduled auto refills
Last modified: January 15, 2025
These instructions will help you cancel auto refill orders that haven’t been placed. Confirmed orders can’t be canceled but may be eligible for re...
Adding products to auto refills
Last modified: January 23, 2025
You can edit the products on auto refill at any time.
Video: How to schedule refills with auto refill
Last modified: October 31, 2024
Learn to schedule your Autoship from anywhere, including your order history and shopping cart.* Shipping rates and product prices vary by country. See...
Will my order ship the same day I place it?
Last modified: May 26, 2024
Orders placed on business days before the 3:00 pm EST ship same-day. Orders placed on weekends and holidays are shipped the following business day.&nb...
Do you ship internationally?
Last modified: November 7, 2024
We only ship within the United States and Canada.