Managing your auto refill schedule

Last modified: February 13, 2025

Patient accountsAuto refills

You can modify Autoship orders at any time from the Autoship page in your account.

Managing your shopping cart

Last modified: March 13, 2025

Patient accountsPlacing your orders

Overview Your shopping cart is tied to your patient account. If you have multiple accounts and switch to a different one, items in your cart won’t c...

Order cancellations and modification requests

Last modified: February 27, 2025

OrdersReturns & replacements

We're often unable to make changes to an order, including cancellations, once an order has been placed. Please be sure to thoroughly review your cart ...

How do I enter a new shipping address?

Last modified: February 12, 2025

OrdersOrder FAQsPatient order FAQs

New shipping addresses can be entered at the shipping step in checkout. If there’s a problem with an address after placing your order, we may re...

Shipping heat-sensitive products

Last modified: March 24, 2025

OrdersShipping policies

Our warehouse pays special attention to the packing rules for all products we ship in accordance with our supplement quality control standards.

I’m missing product(s) from my order. Where are they?

Last modified: February 12, 2025

OrdersOrder FAQsPatient order FAQs

We do our best to ship all orders in a single shipment, but sometimes product(s) may need to be shipped from multiple warehouses or be shipped later i...

Fulfilling your order and possible partial shipments

Last modified: February 28, 2025

OrdersTracking & delivery

Fulfilling your order We do our best to ship your order in as few shipments as possible. However, inventory availability may require multiple shipment...

How much is shipping within the United States?

Last modified: February 12, 2025

OrdersOrder FAQsShipping FAQs

Orders over $50 qualify for free standard shipping or priority shipping at $4.95. Orders must be over $50 before additional shipping fees an...