Managing your auto refill schedule
Last modified: January 15, 2025
You can modify Autoship orders at any time from the Autoship page in your account.
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Managing your shopping cart
Last modified: January 15, 2025
Overview Your shopping cart is tied to your patient account. If you have multiple accounts and switch to a different one, items in your cart won’t c...
Order cancellations and modification requests
Last modified: February 5, 2025
We're often unable to make changes to an order, including cancellations, once an order has been placed. Please be sure to thoroughly review your cart ...
How do I enter a new shipping address?
Last modified: February 4, 2025
New shipping addresses can be entered at the shipping step in checkout. If there’s a problem with an address after placing your order, we may re...
I’m missing product(s) from my order. Where are they?
Last modified: November 19, 2024
We do our best to ship all orders in a single shipment, but sometimes product(s) may need to be shipped from multiple warehouses or be shipped later i...
Backorders, out of stocks, and approximate restock dates
Last modified: November 7, 2024
Product availability & statuses Products in our catalogs are labeled with one of the following statuses to communicate their availability: &n...
How to use a shipping credit
Last modified: October 24, 2024
What is a shipping credit? Use a shipping credit to apply no-cost shipping to a future order. If you’ve been given a shipping credit by a Fullsc...
I’m being charged a shipping fee — how do I get free shipping?
Last modified: September 6, 2024
To qualify for free shipping, your cart minimum must meet the threshold for your region and order type (displayed below) after your savings have been ...
Ordering and paying for testing
Last modified: December 2, 2024
Overview We’ve made lab testing easy with a straightforward process to order and pay for your testing with the same login you use to order supplemen...
Requests to combine orders from multiple dispensaries
Last modified: November 6, 2024
Why orders can’t be combined Fullscript dispensaries are individually owned and operated by their store owner. To track treatment adherence and ...