Can I exchange a product?
Last modified: February 12, 2025
We don’t offer any exchange of products. However, we do accept returns for products that are unopened and purchased within the last 30 days. You...
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I’m a patient. How do I change my email address?
Last modified: February 13, 2025
You can change your email address from the My account page. To get there, select your name or avatar from the top-right of your screen, then click My ...
Video: How to place an order
Last modified: February 13, 2025
Adding products to your shopping cart You can easily add products to your cart by clicking the Add to Cart button found throughout your account, inclu...
I’m a practitioner. Why is my 1099-K reporting a number higher than what I actually earned?
Last modified: November 18, 2024
You may notice that the amount reported on your 1099-K is higher than your net income. This is normal and follows IRS 1099-K instructions. The IRS req...
How do I remove saved payment methods from my account?
Last modified: February 13, 2025
When you place an order, payment methods are saved for future use. Saved cards can be deleted from your My account page. If you want to edit...
Provider account settings
Last modified: February 12, 2025
Overview Providers can visit the Account settings page to update their account information, review the review status of healthcare credentials, custom...
Patient support
Last modified: December 20, 2024
Practitioner support
Last modified: December 20, 2024