Can I exchange a product?
Last modified: October 2, 2024
We don’t offer any exchange of products. However, we do accept returns for products that are unopened and purchased within the last 30 days. You...
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How do I remove saved payment methods from my account?
Last modified: January 16, 2025
When you place an order, payment methods are saved for future use. Saved cards can be deleted from your My account page. If you want to edit your pa...
I’m a patient. How do I change my email address?
Last modified: January 15, 2025
You can change your email address from the My account page. To get there, select your name or avatar from the top-right of your screen, then click My ...
Locating your Wellevate store data in Fullscript
Last modified: October 30, 2024
Overview: Locating Wellevate data to Fullscript This guide outlines which data you can find in your Fullscript account if you completed the migration ...
I’m a practitioner. Why is my 1099-K reporting a number higher than what I actually earned?
Last modified: November 18, 2024
You may notice that the amount reported on your 1099-K is higher than your net income. This is normal and follows IRS 1099-K instructions. The IRS req...
Provider account settings
Last modified: November 19, 2024
Overview Providers can visit the Account settings page to update their account information, review the review status of healthcare credentials, custom...
Patient support
Last modified: December 20, 2024
Practitioner support
Last modified: December 20, 2024