Adding products to auto refills
Last modified: November 27, 2024
Overview You can add products and schedule an auto refill from the catalog, your plans, the Auto refills page in your account, or the shopping cart wh...
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Managing your auto refill shipping and payment
Last modified: November 27, 2024
Overview Auto refills are designed to make staying on track with your plan simple and stress-free. Managing your shipping and payment settings ensures...
Managing your auto refill schedule
Last modified: November 27, 2024
Skip an upcoming auto refill Canceling an auto refill If you need to cancel an auto refill, it’s quick and easy. Just make sure to cancel at least 2...
Wholesale order history
Last modified: November 19, 2024
Your wholesale history Navigate to your wholesale order history by clicking Catalog in the navigation bar, then Orders, which will appear di...
Ordering and paying for testing
Last modified: December 2, 2024
Overview We’ve made lab testing easy with a straightforward process to order and pay for your testing with the same login you use to order supplemen...
Managing your shopping cart
Last modified: November 22, 2024
Overview Your shopping cart is tied to your patient account. If you have multiple accounts and switch to a different one, items in your cart won’t c...
Billing and payment
Last modified: November 20, 2024
Overview Our goal is to offer a range of billing options for cash-pay lab testing to support your practice’s preferences and workflows. When yo...
Tracking your wholesale order
Last modified: November 8, 2024
Tracking information is accessible in your account and is also shared by email as orders leave our warehouse.
Patient shipping policy
Last modified: November 29, 2024
Orders with a subtotal of $50 or more before shipping fees and taxes are eligible for free standard shipping.
Lab orders dashboard
Last modified: October 21, 2024
Overview Upgrade how your practice manages labs with one centralized dashboard to oversee testing across your entire team. Use your lab orders dashboa...