Canceling plans
Last modified: September 25, 2024
Overview Plans can be canceled if they no longer apply to a patient. Once canceled, the plan is immediately removed from the patient’s account a...
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Backorders, out of stocks, and approximate restock dates
Last modified: September 9, 2024
Product availability & statuses Products in our catalogs are labeled with one of the following statuses to communicate their availability: &n...
Student dispensaries
Last modified: August 15, 2024
Overview: Supporting active students with student accounts Students working towards achieving a state or provincial-issued license at an accredited in...
Can I change or cancel my order?
Last modified: September 30, 2024
We immediately send orders to our warehouses so they can be picked and packed as soon as possible. Unfortunately, that means we’re unable to sup...
Creating a lab recommendation
Last modified: October 3, 2024
Overview With labs on Fullscript, you can upgrade your practice’s lab management process to streamline all your ordering to a single platform, desig...
Staff access: ordering and managing labs
Last modified: September 27, 2024
Overview We recognize the crucial role staff play in managing lab testing for their practice. That’s why we designed labs on Fullscript with sta...
Wholesale shipping policy
Last modified: October 2, 2024
The shipping rates here apply to wholesale orders placed by dispensary owners and affiliated practitioners.
Scheduling your GetLabs blood draw
Last modified: September 19, 2024
Overview In this guide, you’ll learn the step-by-step process to schedule your blood draw appointment with our partner GetLabs. With Getlabs you can...
I’m a patient. Can I place an order through chat support?
Last modified: July 25, 2024
Yes, we can! However, we can’t accept credit card numbers through chat at this time. If this is your first order with us, or there’s no ca...
Locating your Wellevate store data in Fullscript
Last modified: September 23, 2024
Overview: Locating Wellevate data to Fullscript This guide outlines which data you can find in your Fullscript account if you completed the migration ...