Lab orders dashboard
Last modified: February 12, 2025
Overview Upgrade how your practice manages labs with one centralized dashboard to oversee testing across your entire team. Use your lab orders dashboa...
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I’m missing product(s) from my order. Where are they?
Last modified: February 12, 2025
We do our best to ship all orders in a single shipment, but sometimes product(s) may need to be shipped from multiple warehouses or be shipped later i...
Labs billing and payment
Last modified: March 10, 2025
Overview Fullscript offers flexible billing options for labs, allowing you to choose the method that best fits your practice’s workflow. You’re ne...
Patient shipping policy
Last modified: February 28, 2025
Orders with a subtotal of $50 or more before shipping fees and taxes are eligible for free standard shipping.
Paying for your order
Last modified: February 28, 2025
We accept a variety of payment options for your convenience. This includes major credit cards and debit cards authorized for online purchases.
Payout reports
Last modified: February 12, 2025
Various reports are available for accounts that have opted to make a profit. These reports, including Payout reports, can be viewed and downloaded fro...
Missing and damaged shipments or products
Last modified: February 27, 2025
Damaged products If your order arrives damaged, you can request a replacement or refund, and we’ll be happy to help. Qualifying damage includes brok...
Managing your shopping cart
Last modified: February 28, 2025
Overview Your shopping cart is tied to your patient account. If you have multiple accounts and switch to a different one, items in your cart won’t c...
Fulfilling your order and possible partial shipments
Last modified: February 28, 2025
Fulfilling your order We do our best to ship your order in as few shipments as possible. However, inventory availability may require multiple shipment...
Can I change or cancel my order?
Last modified: February 12, 2025
We immediately send orders to our warehouses so they can be picked and packed as soon as possible. Unfortunately, that means we’re unable to sup...