Billing and payment
Last modified: December 20, 2024
Overview Our goal is to offer a range of billing options for cash-pay lab testing to support your practice’s preferences and workflows. When yo...
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Ordering and paying for testing
Last modified: December 2, 2024
Overview We’ve made lab testing easy with a straightforward process to order and pay for your testing with the same login you use to order supplemen...
Paying for your order
Last modified: November 6, 2024
We accept a variety of payment options for your convenience. This includes major credit cards and debit cards authorized for online purchases.
Payout reports
Last modified: November 14, 2024
Various reports are available for accounts that have opted to make a profit. These reports, including Payout reports, can be viewed and downloaded fro...
Managing your shopping cart
Last modified: November 22, 2024
Overview Your shopping cart is tied to your patient account. If you have multiple accounts and switch to a different one, items in your cart won’t c...
Missing and damaged shipments or products
Last modified: November 7, 2024
Damaged products If products arrive damaged, please submit a replacement or refund request and our team will be happy to assist. Though not required, ...
Communication and email preferences
Last modified: December 11, 2024
Managing your Fullscript communication preferences Unsubscribing from Fullscript emails and push notifications Communication preference settings for y...
Journeys
Last modified: December 2, 2024
Overview Journeys was designed to empower you and your patients by providing continuous, proactive engagement with their health. Through recurring ful...
Fulfilling your order and possible partial shipments
Last modified: November 8, 2024
Fulfilling your order We make every effort to get your shipments to you in as few shipments as possible. Inventory availability may require multiple s...
Can I change or cancel my order?
Last modified: November 7, 2024
We immediately send orders to our warehouses so they can be picked and packed as soon as possible. Unfortunately, that means we’re unable to sup...