Order cancellations and modification requests
Last modified: February 27, 2025
We're often unable to make changes to an order, including cancellations, once an order has been placed. Please be sure to thoroughly review your cart ...
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auto refills
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Protected: Video: How to set up Autoship and Save
Last modified: February 12, 2025
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Video: How to place an order
Last modified: February 13, 2025
Adding products to your shopping cart You can easily add products to your cart by clicking the Add to Cart button found throughout your account, inclu...
I’m a practitioner. Can I schedule wholesale orders to ship to my clinic automatically?
Last modified: October 30, 2024
Auto refills for wholesale ordering is on our list of features for consideration but isn’t currently on the roadmap. However, you can repeat pas...
How do I reset my password?
Last modified: March 14, 2025
If you’ve forgotten your password, select Forgot password on the login page, then enter and submit the email address linked to your account. If ...
Editing patient profiles
Last modified: February 12, 2025
Overview Providers and their staff can edit a patient’s details, including their name, email (some limitations apply), individual discounts, and...
How do I enter a new shipping address?
Last modified: February 12, 2025
New shipping addresses can be entered at the shipping step in checkout. If there’s a problem with an address after placing your order, we may re...
Patient support
Last modified: December 20, 2024
Videos
Last modified: October 25, 2024