How do I enter a new shipping address?

Last modified: May 26, 2024

OrdersOrder FAQsPatient order FAQs

New shipping addresses can be entered at the shipping step in checkout. If there’s a problem with an address after placing your order, we may re...

Missing and damaged shipments or products

Last modified: May 29, 2024

OrdersReturns & replacements

Damaged products If products arrive damaged, please submit a replacement or refund request and our team will be happy to assist. Though not required, ...

Can my order ship to a military address?

Last modified: May 26, 2024

OrdersOrder FAQsShipping FAQs

Yes! Army Post Office (APO), Diplomatic Post Office (DPO), Fleet Post Office (FPO) addresses, and other military addresses are accepted shipping addre...

I’m a practitioner. Can I drop-ship orders to my patients?

Last modified: May 29, 2024

Practitioner accountsPractitioner videos & FAQsPractitioner FAQs

With Fullscript, drop-shipping is done with direct-to-patient orders placed from supplement plans. We call this virtual dispensing. See how it stacks ...

Order cancellations and modification requests

Last modified: May 25, 2024

OrdersReturns & replacements

Overview When it comes to distribution, our goal is to get shipments picked and packed as quickly as possible. This means we’re often unable to ...

I’m missing product(s) from my order. Where are they?

Last modified: June 19, 2024

OrdersOrder FAQsPatient order FAQs

We do our best to ship all orders in a single shipment, but sometimes product(s) may need to be shipped from multiple warehouses or be shipped later i...

Will my order ship the same day I place it?

Last modified: May 26, 2024

OrdersOrder FAQsShipping FAQs

Orders placed on business days before the 3:00 pm EST ship same-day. Orders placed on weekends and holidays are shipped the following business day.&nb...