FAQs
- Where will my order ship from?
- My order hasn’t arrived. When can I expect delivery?
- Can I return product for a refund?
- Can I change or cancel my order?
- I’m missing product(s) from my order. Where are they?
- My order shipped with an icepack that arrived melted. Are my products safe?
- Can I exchange a product?
- Will I receive a confirmation email after placing my order?
- Where can I browse available products and supplements?
- My credit card was canceled/deactivated. What will happen to my refund?
- I’m a patient. What is a legacy discount?
- Video: Setting up your account | Sign up from your provider’s page
- Video: Setting up your account | Signing up with an email invitation
- Video: Touring the patient account | Navigation menu and plans
- Video: Touring the patient account | Account settings
- Video: Touring the patient account | Order history
- Video: Placing an order | Checking out
- Video: Placing an order | Adding products to your shopping cart
- Video: Auto refill support | Adding new products to auto refill
- Video: Auto refill support | Adding previously ordered products to auto refill
- Rupa Health Acquisition FAQs
- I’m a practitioner. What are ‘patient promotions?’
- I’m a practitioner. How do I resend a notification for a multi-patient plan?
- I’m a practitioner. Can I sign up for an Emerson Ecologics account for wholesale?
- I’m a practitioner. Can I share plans on my website, email, or private social media?
- I’m a practitioner. Can I repeat a previous wholesale order?
- I’m a practitioner. How can I return products from a wholesale order for a refund?
- I’m a practitioner. Why are my clients receiving a “Problem with store setup” error when trying to checkout?
- I’m a practitioner. Why is my 1099-K reporting a number higher than what I actually earned?
- I’m a practitioner. What are ‘patient promotions?’