Last modified: June 26, 2024
Viewing your supplement plans
Overview
When you log into your patient account, you’re taken to the My health page, where you can view the plans your provider has written for you. Your most recent plan will be in the left panel, with your past plans being in a column on the right. You can add products to your cart to place an order, read messages from your practitioner, view dosage instructions, and view or download attachments. Scroll down the page to view your plan history.
If you navigate away from this page and need to go back, select My health from the navigation menu at the top of the page.
Viewing the My health page.
When you log into the Fullscript iOS app, you’re taken to My health, where you can view what your practitioner has created for you or upload your current supplements. By selecting a plan you can add products to your cart to place an order, read messages from your practitioner, view dosage instructions, and view attachments.
If you navigate away from your plans and need to go back, tap My health ( ) from the navigation menu at the bottom of the app.
Viewing products on your My health page.
Tip!
Log into your Fullscript account via desktop or mobile browser to download/print attachments from your plans.
When you log into your patient account, you’re taken to the My health page, where you can view the plans your provider has written for you. You can add products to your cart to place an order, read messages from your practitioner, view dosage instructions, and view or download attachments. Scroll down the screen to view your plan history.
If you navigate away from this screen and need to go back, tap the menu ( ) icon, then My health.
Viewing the My health screen to view recommended products.
Adding recommended items to your cart
Before placing an order, you’ll need to add products to your shopping cart. When viewing a plan, select Add to cart to add individual products to your shopping cart or Add all to cart to add all products in a plan to your cart with a single click.
Selecting Add to cart to place a product into your cart.
Tip!
Explore the Catalog to browse and purchase other available products. The Catalog may not be available in all patient accounts. Catalog access may vary by dispensary as access is controlled by the dispensary owner.
Adjusting product quantities
As you add products to your cart from your plan, the number of units specified in the plan will determine how many are added. To customize this quantity, use the number selectors (+ / – ) in your shopping cart to specify how many units you’d like to order before selecting Continue to checkout.
Before placing an order, you’ll need to add products to your shopping cart. Tap on a product and tap Add to cart to add individual products to your shopping cart, or tap Add all to cart to add all products in a plan to your cart with a single tap.
Tap Add all to cart to add all products to your cart.
Tip!
Explore the Catalog to browse and purchase products that haven’t been added to a plan. The Catalog may not be available in all patient accounts. Catalog access may vary by dispensary as access is controlled by the dispensary owner.
Adjusting product quantities
As you add products to your cart from your plan, the number of units specified in the plan will determine how many are added. To customize this quantity, choose from the product’s dropdown menu in your shopping cart to specify how many units you’d like to order before tapping Continue to checkout.
Before placing an order, you’ll need to add products to your shopping cart. When viewing a plan, tap Add to cart to add individual products to your shopping cart or Add all to cart to add all products in a plan to your cart with a single tap.
Tapping Add to cart to place a product into your cart.
Tip!
Explore the Catalog to browse and purchase other available products. The Catalog may not be available in all patient accounts. Catalog access may vary by dispensary as access is controlled by the dispensary owner.
Adjusting product quantities
As you add products to your cart from your plan, the number of units specified in the plan will determine how many are added. To customize this quantity, choose from the product’s dropdown menu in your shopping cart to specify how many units you’d like to order before tapping Continue to checkout.
Viewing attachments
You can view and download attachments in your supplement plan by clicking on the attachment within your plan under the Resources heading. The attachment will open in a new browser tab where you can view and download the file.
Selecting an attachment to view and download a copy from your plan.
You can view an attachment by scrolling to the bottom of the plan it’s attached to, then tapping to file name of the attachment. The attachment will open in a new modal where it can be viewed.
Tap to view the attachment in your plan.
You can view and download attachments in your supplement plan by tapping on the attachment within your plan under the Resources heading. The attachment will open in a new browser tab to view.
Tapping on an attachment to view.
Ask for an alternative
To stay adherent to your supplement plan, if a product is discontinued or unavailable due to a long-term backorder, you can ask your practitioner for an alternative product by selecting the Ask for an alternative button. This notifies your practitioner that you’re unable to order the product from your plan and that you’d like an alternative product to purchase in the meantime. An email will be sent to you once an alternative has been swapped into your plan by your practitioner.
Alternatively, you can self-serve by checking out similar products curated by our Integrative Medical Advisory Team. Click the product name, and then click See similar products to view these suggestions.
Clicking See similar products for an unavailable product.
To stay adherent to your supplement plan, if a product is discontinued or is unavailable due to a long-term backorder, you can ask your practitioner for an alternative product by logging into your account from a desktop or mobile browser, finding the product within the supplement plan and selecting Ask for an alternative. This notifies your practitioner that you’re unable to order the product from your supplement plan and that you’d like an alternative product to purchase in the meantime. An email will be sent to you once an alternative has been swapped into your plan by your practitioner.
Alternatively, you can self-serve by tapping on the unavailable product and scrolling down to view similar products curated by our Integrative Medical Advisory team.
Scroll down to view similar products curated by our Integrative Medical Advisory team.
To stay adherent to your supplement plan, if a product is discontinued or unavailable due to a long-term backorder, you can ask your practitioner for an alternative product by tapping the Ask for an alternative button. This notifies your practitioner that you’re unable to order the product from your plan and that you’d like an alternative product to purchase in the meantime. An email will be sent to you once an alternative has been swapped into your plan by your practitioner.
Alternatively, you can self-serve by tapping See similar products to view similar products curated by our Integrative Medical Advisory team.
Tapping See similar products to view similar products curated by our Integrative Medical Advisory team.