Tracking your order (patients and clients)

Tracking your order

As your order ships, we’ll send a tracking number to the email associated with your Fullscript account. You can also find tracking details on your Order history page. Locate your order and click Track package to follow it on the courier’s website.

Orders ship within one business day, and those placed before 3 p.m. EST typically ship the same day. In the U.S., orders are delivered by UPS, FedEx, or USPS, while Canada Post handles deliveries in Canada. Check the estimated delivery window at checkout for more details.

Note:

For more information on courier partners, please see Courier information.

Video: How to track your order

Checking your order’s shipping status

In your Order history, find the order you’re looking for and click Track package. This will open the shipment’s tracking history on the courier’s website, where you can monitor its progress.

The Track Package button to the right of the order number. — The **Track package** button to the right of the order contents.

Note:

If you come across a problem with your order before we do, please reach out to our Customer Support team.

Partial shipments

Your order may arrive in multiple shipments if a single warehouse couldn’t fulfill it or if some products were out of stock at the time of fulfillment.

You’ll receive a shipment notification email each time a package leaves our warehouse. These emails list the items included and contain a Track my package button to help you monitor your order on the courier’s website.

The email also indicates the total number of shipments required to fulfill your order, with tracking options for each package.

For U.S. orders, backordered items will ship as they become available, and you’ll receive a shipping confirmation email with tracking details once they’re on the way.

Email with partial shipment. — An order shipped in multiple shipments.

Lost orders & other shipping errors

If you’re concerned about your order’s whereabouts, check its status and tracking history on the courier’s website. You can also find tracking details on your Orders page by locating the order number.

If there’s a shipping error with your order, please contact our Customer Support team for assistance.

Contact Customer support

An order that has experienced a shipping error.

Note:

Tracking information for orders heading to Puerto Rico or military addresses outside the continental United States may be inaccurate. If you encounter incorrect tracking details for such orders, please get in touch with our support team.