Last modified: November 20, 2024
Securing your practitioner account with 2-step verification
Overview
Protect sensitive information in your Fullscript account by adding 2-step verification in a few quick steps! You can get peace of mind knowing that your financial, staff, and patient data is protected by an added layer of security.
When you set up 2-step verification on Fullscript, you’ll be asked to choose one of two security methods:
- Authentication app: (recommended) Download an authentication app, such as Google Authenticator, Microsoft Authenticator, LastPass Authenticator, or Twilio Authy Authenticator, to receive login codes.
- SMS: We’ll send a text with a verification code to the phone number associated with the account.
Setting up 2-step verification from your Account settings page
To set up 2-step verification:
- Click Settings under the Manage heading in the navigation bar.
- Click Account.
- Select the Security tab.
- Under the Login information, find 2-step verification and click Set up.
- Choose the security method you want to use and follow the on-screen instructions.
Enabling 2-step verification: Authenticator app option
You can choose to enable 2-step verification and log in with one-time codes generated by an authenticator app, such as Google Authenticator, Microsoft Authenticator, LastPass Authenticator, or Twilio Authy Authenticator.
To enable 2-step verification using an authenticator app:
- From your Account settings page, click Set up, then Use an authenticator app.
- Click Next.
- Download or open the authenticator app on your mobile device.
- Click Next on the web app.
- Using your mobile device, scan the QR code or manually enter the code in your authenticator app.
- Click Confirm.
- Copy your backup code or take a screenshot of it and store it in a private folder on your device.
- Then, click Done.
Enabling 2-step verification: SMS option
You can enable 2-step verification and log in with one-time codes sent to your phone via SMS.
To enable 2-step verification using SMS:
- From your Account settings page, click Set up, then Use text message.
- Click Next.
- Enter your mobile number to receive a one-time code.
- Select Next.
- Enter the code sent to your mobile device and select Next.
- Copy your backup code or take a screenshot of it and store it in a private folder on your device.
Logging in with a one-time code
When 2-step verification is enabled, we’ll ask you for a one-time code in addition to your password each time you sign in to confirm your identity.
To log in with your one-time code:
- Log into your Fullscript account with your email address and password.
- Enter the one-time code that was sent to your phone or generated from your authenticator app.
- Click Next.
Disabling 2-step verification
Disable 2-step verification at any time by returning to the Security tab on your Account settings page. Click Manage next to the 2-step verification heading, then click Disable.