Rupa Health Acquisition FAQs

Overview

The beta launch of labs on Fullscript in August 2024 marked a key milestone in advancing our vision of supporting the entire patient care cycle. Just two months later, on October 10, 2024, Fullscript furthered our commitment by acquiring Rupa Health, a leader in simplifying lab testing management for providers.

This acquisition strengthens our ability to offer the most comprehensive clinical platform available. From integrative specialists to conventional physicians, all providers will now have access to the infrastructure, education, and decision-making tools necessary to deliver effective whole-person care at scale. 

Learn more about getting started with labs on Fullscript or book a call with one of our lab specialists for a personalized walkthrough. 

FAQs

What does this acquisition mean for me as a provider?  

This acquisition allows us to deliver a unified solution to all providers that combines lab access, supplement dispensing, and personalized wellness solutions through one platform. You’ll benefit from expanded access to diagnostics and clinical tools while maintaining the high-quality service you’ve come to rely on to support your patients and your practice.

How will this impact my workflow and patient care if I currently use Rupa Health? 

If you currently order your lab testing through Rupa Health, there will be no change to your workflow or your patients’ experience. You will continue to login and use your existing Rupa account to manage labs as usual. As we integrate Rupa’s features into Fullscript, we’ll keep you informed on updates designed to improve how you manage labs, supplements, and the full care cycle under one roof. Our priority during this transition is to add functionality without disrupting the data continuity and lab processes that have already been established for your practice. 

Who should I contact for questions related to my Rupa orders? 

Please continue to direct your Rupa Health related questions to Rupa’s support team. This ensures your lab orders are processed efficiently, and your patients continue to receive timely care. For assistance, contact Rupa’s team. 

How will this impact my experience if I currently use Fullscript to order labs? 

If you have already started managing labs through Fullscript during our beta, there will be no changes to how you order labs. We will continue to expand our labs product and evaluate Rupa Health’s offerings to create a unified solution through Fullscript. This integration will allow us to innovate faster, giving you access to a wider range of diagnostic tests and features—all through your Fullscript login. At present, there will continue to be no separate platform fees charged to providers or transaction fees charged to patients when ordering testing through Fullscript. As new features and labs are introduced, we’ll keep you updated. Your feedback is essential in shaping the best diagnostic experience for both you and your patients and we encourage you to share your insights and feedback with us at labs@fullscript.com. 

How expansive is the combined lab partner network?

Fullscript currently partners with six of the industry’s top labs: Quest Diagnostics, Genova, Precision Analytical (DUTCH), Diagnostic Solutions, Doctor’s Data and 3×4. Rupa Health adds more than 25 additional lab partners across a broad range of health categories, significantly expanding the diagnostic options available for providers to deliver personalized care. Over the coming months, we will be reviewing Rupa’s lab partners for integration into Fullscript and we welcome your input on lab companies or tests you’d like to see added. Reach out to us at labs@fullscript.com with your feedback. 

What other Rupa features will be integrated into the Fullscript platform? 

In addition to an expanded labs catalog, Rupa and Fullscript are working together to bring you the industry’s most robust suite of labs features including result interpretations, flexible phlebotomy options, clinical decision support tools, and more. We’ll keep you updated as these new features roll out. 

On both platforms, education will also remain a key focus throughout this integration and beyond. Rupa University, a leading educational platform, is now available to all Fullscript providers, offering comprehensive courses on topics like lab testing fundamentals, clinical protocols, and advanced interpretation bootcamps. Combined with the resources from Fullscript Academy, this collaboration will allow you to access expert-led education across labs, supplements, and the full spectrum of whole person care to stay at the forefront of integrative and precision medicine. 

Behind the scenes of this integration, our teams have joined forces with a singular mission to shape a solution that truly supports and modernizes your end-to-end labs experience. If you haven’t connected with our team yet, we’d love to hear from you! Please share your thoughts on the features or tools you’d find most valuable as we continue to build a platform tailored to your success by emailing labs@fullscript.com.

My EHR is currently integrated with Rupa. Will this change if I order labs through Fullscript?

For now, you can continue to order through your Rupa EHR integration with zero interruption. We recognize the importance of EHR integrations for diagnostic workflows and will ensure that any changes are communicated well in advance. As we continue to innovate and enhance our labs offering on Fullscript, we’ll introduce lab specific EHR integrations to better support your practice. 

When will the migration begin and what support resources will be available? 

The migration will roll out in phases, and you’ll hear from us well ahead of time with everything you need to know when it’s time to make the move. Our goal is to make this process as smooth and seamless as possible, ensuring that everything you need to continue ordering and managing labs is ready for you in Fullscript.

To support you, we’ll provide clear onboarding resources to help your team get comfortable with the updated platform, along with dedicated access to our support team to answer any questions. All of your Rupa data—patient order history, lab orders, favorites, and custom bundles—will be migrated automatically, so you can pick up right where you left off. 

In the meantime, if you have any questions about what this process will look like or want to discuss your specific use case, our team is here and ready to help.

How can I get started with Fullscript and sign up?

Getting started with Fullscript is simple. Join over 100,000 providers already using Fullscript’s platform to deliver comprehensive care by creating a free account. Our onboarding specialists are here to guide you through the process, ensuring that you can quickly integrate Fullscript into your practice and start taking advantage of our labs, supplements, and wellness solutions.