Return policy

You can request a return for unopened products delivered within the last 30 days. Products must be returned to Fullscript to receive your refund. When you contact us to start your return, we’ll provide you with the return shipping address and a unique RMA number. Please write this RMA number on the outside of your return package before shipping it back to us.

Refunds are issued when products are received at the warehouse and are applied to the original payment method. Please allow 3-5 business days for refunds to appear in your bank account. Shipping costs are generally non-refundable unless Fullscript or the courier is at fault.

Returns may be refused from customers suspected of abusing this policy.

Click here to start your return

Note:

Wholesale products purchased at a supplier volume discount rate are final sale and ineligible for return. Some exceptions may apply. Contact our Customer Success team for more information.

Return processing times

Returns must be processed by the receiving warehouse before your refund is applied. This can take 5-10 business days once the item is received at the warehouse. You’ll receive an email confirming your refund once it has been completed.

Payment refunds

Refunds are applied to the payment method used to place the order within 1-3 business days of receiving your return.

Return shipping labels

We don’t provide return shipping labels.

Product shelf-life guarantee

We guarantee a 90-day shelf-life on all products and products are guaranteed to have a shelf-life covering the duration the bottle should last. Products with an expiry short of 90 days are removed from our inventory and aren’t distributed.

Tip!

Some brands print manufactured dates (MFG/DOM) instead of expiry dates on their products. If you’re unsure about a date on a product, reach out to our Customer Success team for confirmation.