Quest Diagnostics experience

Overview

We partner with Quest Diagnostics to offer a fast and affordable blood lab testing experience. Easily access your Quest order and schedule your blood draw directly from your Fullscript account with guided steps to help you through the entire process. Everything you need to get started with your testing is available digitally, so you won’t have to wait for a physical test kit. In this guide, you’ll learn everything you need to know about completing your Quest testing and accessing your results.

Does your order contain testing from Diagnostic Solutions, Doctor’s Data, Precision Analytical (DUTCH), 3×4 or Genova? Learn more about the specialty lab testing experience. 

Pay for your testing

After your provider creates your testing recommendation, you’ll receive an email with a link to view their plan.

If your provider has not paid for your testing upfront, you will first complete payment through a secure checkout process right from your Fullscript account. Use our checkout and payment guide for detailed step-by-step instructions.

Quest Digital Requisition Form 

Once you or your provider completes payment, you’ll receive an email from us letting you know that your digital Quest requisition form is ready in your Fullscript patient account. Your digital requisition form includes information about you, your provider and the testing ordered. It can take up to 24 hours to generate, but typically you’ll receive the link to your digital requisition form within a few minutes.

Your digital requisition form is all you need to schedule your blood draw with Quest. 

You can print the form or show the digital version by navigating to Labs, clicking View Details, and choosing View requisition.  

Schedule your blood draw 

Once you have access to your Quest requisition form, you’re ready to schedule your blood draw. You’ve already paid the $10 Quest blood draw fee during checkout, so there’s no further payment due when scheduling your appointment or when you arrive at the Quest patient service center.

We strongly recommend scheduling an appointment instead of walking into a Quest location to minimize your wait time. Patients who schedule appointments are seen before walk-ins. If you do choose to walk-in, note that Quest draw centers tend to be busiest in the mornings. 

Follow these steps to schedule your Quest blood draw appointment:

1. In the Labs section, find your test and choose View Details. Then click Schedule appointment.

2. Next, select your nearest Quest patient service center location.

3. Choose the day and time that work best and select Schedule your appointment. If you need to choose a different patient service center, simply click back to search for another location.

4. Once your appointment has been successfully confirmed, select Add to calendar. From this screen, you can always Reschedule appointment or Cancel appointment.

5. If you need to return to this screen, navigate to the My health area of your Fullscript account, and select Labs. Click View details to see your testing instructions, view your digital requisition form and manage your Quest appointment time all in one place.

5. Once you’ve selected your appointment date and time, Quest Diagnostics will send you a confirmation email with your appointment details and a QR code for quick and easy check-in. You’ll also receive automated reminders before your appointment to ensure you’re fully prepared for your blood draw.

Prepare for your test

Once you schedule your appointment, it’s time to begin thinking about how to prepare for your test.

Find all your testing instructions right in your Fullscript account by navigating to Labs and clicking View Details. If your provider has included any special instructions for you around testing preparation, such as stopping a supplement or medication, you’ll also be able to view their personalized message here. 

For certain blood tests, you may need to fast for up to 8 hours before your blood draw. You’ll see this noted in your instructions if this is the case. Fasting means you shouldn’t eat or drink anything except plain water during the fasting time noted.

Avoid waiting until the day of your blood draw appointment to determine if you need to fast, as this could lead to rescheduling your appointment or receiving inaccurate results. If you’re unsure whether fasting is required, reach out to Fullscript support and we’ll be happy to help you.

If fasting is a challenge, book your appointment for early in the morning and bring a drink and snack with you to enjoy afterward.

Blood draw appointment

On the day of your blood draw, you’ll need to bring a form of ID and either your printed requisition form or a device to show the digital version when you arrive at the draw center.

To check-in for your appointment, you can use the QR code from your email or text appointment reminder or use the kiosk screen inside the building to provide your name and date of birth.

When the phlebotomist calls your name, they’ll confirm your identity and then proceed to draw your blood.

You’ve already paid for your testing and the blood draw, so there’s no payment due at the time of your appointment.

Monitor your test status

Congrats, you’ve completed your Quest testing! Quest will now process your sample.

At any point during the testing process, access your test status right from your Fullscript account by following these steps:

• Sign into your Fullscript account.
• Navigate to the My Health section at the top.
• Choose the Labs tab.
• Find your ordered test and view the current status
• Choose View Details to see the complete status timeline with dates under Test History.

Quest test status changes you may see: 

• Requisition pending: Your Quest digital requisition form is being prepared.
• Requisition ready: Your Quest digital requisition form is ready to view or print. 
• Processing at lab: Quest is processing your sample. 
• Partial results available: Some of your testing results are ready to be viewed.
• Results available: All test results are available.

Questions about your testing status? Reach out to our support team.

View your results

Sample processing times vary for each individual Quest biomarker and you’ll receive access to all Quest testing as it becomes available in your Fullscript account. Open your lab testing results by navigating to the Labs section of your account, then clicking View Details next to the test. If your provider has not reviewed your testing to provide an interpretation you will see that results are ready with and a View results button to download the Quest PDF of your results.

We’ll notify you by email once your provider has reviewed your finalized results with interpretation. From your Fullscript account you’ll be able to View interpretation.

Your provider’s interpretation of results includes a more interactive version highlighting where your values fall, trends over time, and personalized notes from your provider to guide next steps. If you have any questions about your interactive results report, please contact your provider directly to discuss their interpretation.

Troubleshooting and reaching support

If something goes wrong along the way, our team of lab experts will help you troubleshoot to get you back on track. 

Reach out to our team if you have any questions about the following: 

• Your Quest testing instructions 
• Finding your digital requisition form 
• Scheduling your blood draw 
• Viewing your results