Order cancellations and modification requests

Overview

Our goal is to pick and pack shipments as quickly as possible, which means we have a very short window to modify or cancel orders once they’re placed. Please be sure to thoroughly review your cart before placing your order. 

Order cancellations

Orders are quickly sent to our warehouses to be picked and packed as soon as possible. In most cases, that means we’re unable to support cancellations and changes to orders once they’re placed. 

If you’ve placed an order within the last 15 minutes and you’d like to check if the order is eligible to be canceled, please click the button below:

Item changes and modifications

Orders are immediately sent to our warehouses to be picked and packed as soon as possible. That means we’re unable to change the products and quantities in an order once it has been placed.

Adding products to an order

Unfortunately, we can’t add items to an order once it’s placed. To make up for additional shipping charges on your next order, you can contact us to have a shipping credit of the same value applied to your account for your next purchase. To qualify, please ensure that the new order:

• Is placed within 24 hours of the original order,
• Has the same shipping method selected for the original order; and,
• Is shipping to the same shipping address as the original order.

Shipping address changes

If there’s an error with your shipping address, please contact us with the correct address as soon as possible.