On-site products

Overview

Keep track of products sold in-office by capturing them in a Fullscript supplement plan with on-site products. Simply add the products to a patient’s supplement plan as usual and check the Filled on-site box.

By including products purchased on-site in supplement plans, you can ensure your patients aren’t buying refills from low-quality sources, activate refill reminders based on supplied dosage instructions, and gift the option to Autoship products they need to reorder.

Hybrid dispensing with the ‘Filled on-site’ toggle

With the on-site product tool, practitioners can include products purchased on-site directly in patient supplement plans so they can get started right away without missing out on all the benefits of virtual dispensing.

When you include products purchased on-site in plans, everyone wins:

• Improved patient adherence. Even when patients purchase from you in-office with a supplement plan, they’ll get automated refill reminder emails from Fullscript based on the dosage instructions provided. Patients can schedule products on Autoship to set and forget it.
• Patients always have access to their product history. You and your patient have a digital copy of the supplement plan so that you can refer to it at any time from any device. Over time, you’ll build a consistent digital record of your patient’s supplement plan history.
• Seamless re-orders without a visit to your clinic. Effortless refills for patients delivered right to their door.
• Consistent product quality. Ensure patients have access to reorder and aren’t purchasing refills from low-quality sources.

Enabling ‘On-site products’

Before you can indicate which products have been filled on-site, you first need to enable the feature.

To enable the on-site product functionality:

1. Open the practitioner menu by clicking on your avatar, and select Account settings.
2. Click on the Preferences tab.
3. Scroll to the bottom of preferences and click the toggle for On-site Products.

Labeling products in supplement plans as ‘Filled on-site’

Products can be labeled at the time the plan is sent or the plan can be edited later to reflect the on-site purchase.

To indicate a product was purchased or filled on-site:

1. Add a product to a new plan or edit an existing one. 
2. Select the more options menu, then check the Filled on-site checkbox for any products purchased at your physical location.

3. Repeat for all products purchased on-site.
4. Send or update the plan.

‘Filled on-site’ label displayed on patient supplement plans

When patients log in to Fullscript, they’ll see which products you label as filled on-site directly in their supplement plans.