Labs troubleshooting: specimen issues and recollection kits

Troubleshooting lab issues

If you currently order labs, you know that sometimes the testing process doesn’t always go as planned. At Fullscript, we’re here to help your team efficiently identify and resolve these issues to keep your patients’ testing and treatment on track.

The two most common issues with labs involve:

1. Incomplete tests where the labs are missing critical information or enough sample quantity.
2. Specimen issues when a sample doesn’t arrive at the lab in viable condition. 

When an Incomplete test or Specimen issue status is identified, our labs team will send you an email notification and begin resolving the problem. Fullscript proactively handles these issues directly with the labs and coordinates any next steps.

If your patient needs a recollection kit our team will manage that process, ensuring your patient receives a replacement kit with tracking while keeping you informed at every step of the way.