Last modified: December 23, 2024
Eligible shipping addresses
US shipping addresses
Orders placed through a US Dispensary can only be shipped to addresses within the US. See Delivery Options for shipping options, prices, and expected delivery timeframes.
In addition to shipping within the continental US, the following territories and states are also accepted shipping destinations:
- Alaska
- Hawaii
- Puerto Rico*
We’re unable to ship to a P.O. Box when shipping to any of the above destinations.
The delivery estimate for our standard shipping option is 10-13 business days when shipping to the locations above.
*Puerto Rico addresses
All patient orders shipping to Puerto Rico will arrive in 10-13 business days. Priority shipping is not available for patient orders shipping to Puerto Rico.
Canadian shipping addresses
Orders placed from a Canadian Dispensary can only be shipped to a Canadian address that’s serviced by UPS or Canada Post. Your package can be delivered to any of the following locations:
- Your door or rural mailbox
- Community mailbox
- Post office (P.O.) box
- Group mailbox
Note:
Priority shipping is currently unavailable as we work to optimize our shipping processes with our courier partners. See Canada Post strike for more information.
International shipping addresses
Currently, orders can only be shipped to residents of Canada or the United States. All orders must be shipped to an address in the same country where the referring practitioner is located, as we don’t support international shipping at this time.
Example: Orders placed from a US dispensary (us.fullscript.com) must be shipped to a US address. Orders placed through a Canadian dispensary (ca.fullscript.com) must be shipped to a Canadian address.
Note:
We’re not able to send shipments to freight forwarding addresses.
Shipping to P.O. boxes
Orders can be shipped to P.O. boxes located in the United States only. It’s important to note that a physical address is always preferred as we’re unable to guarantee delivery estimates for orders shipping to a P.O. box.
Military addresses
Army Post Office (APO), Diplomatic Post Office (DPO), Fleet Post Office (FPO) addresses, and other military addresses are accepted shipping addresses.
Orders shipped to these addresses will be shipped via USPS, so the standard shipping option must be selected for the order. We cannot guarantee delivery within our typical standard delivery window (5-7 business days).
If you need assistance entering your address, refer to the example below or contact our support team.
| Suggested format | Example: APO address | |
|---|---|---|
| Street address | Type of address and number | PSC 1234 Box 12345 APO, NY, 09204-1234 |
| Suite, etc. (optional) | Military PO box (if applicable) | |
| City | Post office type (DPO/APO/FPO) | |
| State | NY (East/AE) or CA (West/AP) | |
| Zip | Zip or Zip + 4 |