Eligible shipping addresses

US shipping addresses

Orders placed through a US Dispensary can only be shipped to addresses within the US. See Delivery Options for shipping options, prices, and expected delivery timeframes.

In addition to shipping within the continental US, the following territories and states are also accepted shipping destinations:

Alaska
Hawaii
Puerto Rico*

We’re unable to ship to a P.O. Box when shipping to any of the above destinations.

The delivery estimate for our standard shipping option is 10-13 business days when shipping to the locations above.

*Puerto Rico addresses

All patient orders shipping to Puerto Rico will arrive in 10-13 business days. Priority shipping is not available for patient orders shipping to Puerto Rico.

Canadian shipping addresses

Orders placed from a Canadian Dispensary can only be shipped to a Canadian address that’s serviced by UPS. See Delivery Options for shipping options, prices, and expected delivery timeframes.

Delivery by UPS is dependent on your address and may be delivered to any of the following locations:

Your door or rural mailbox
Community mailbox
Group mailbox

Warning!

Delivery to P.O. boxes in Canada is unavailable due to a Canada Post strike. All outgoing orders in Canada will be upgraded to UPS standard (1-5 business days) for the time being.

International shipping addresses

Currently, orders can only be shipped to residents of Canada or the United States. All orders must be shipped to an address in the same country where the referring practitioner is located, as we don’t support international shipping at this time.

Example: Orders placed from a US dispensary (us.fullscript.com) must be shipped to a US address. Orders placed through a Canadian dispensary (ca.fullscript.com) must be shipped to a Canadian address.

Note:

We’re not able to send shipments to freight forwarding addresses.

Shipping to P.O. boxes

Orders can be shipped to P.O. boxes located in the United States only. It’s important to note that a physical address is always preferred as we’re unable to guarantee delivery estimates for orders shipping to a P.O. box.

Military addresses

Army Post Office (APO), Diplomatic Post Office (DPO), Fleet Post Office (FPO) addresses, and other military addresses are accepted shipping addresses.

Orders shipped to these addresses will be shipped via USPS, so the standard shipping option must be selected for the order. We cannot guarantee delivery within our typical standard delivery window (5-7 business days).

If you need assistance entering your address, refer to the example below or contact our support team.

	Suggested format	Example: APO address
Street address	Type of address and number	PSC 1234 Box 12345 APO, NY, 09204-1234
Suite, etc. (optional)	Military PO box (if applicable)
City	Post office type (DPO/APO/FPO)
State	NY (East/AE) or CA (West/AP)
Zip	Zip or Zip + 4