Last modified: November 6, 2024
Canceling scheduled auto refills
Patients
How to cancel scheduled auto refills
These instructions will help you cancel auto refill orders that haven’t been placed. Confirmed orders can’t be canceled but may be eligible for return. Please see our Return policy for more information.
To cancel scheduled auto refill orders:
- Tap Orders ( ) from the bottom menu.
- Tap on an upcoming auto refill
- Tap the Next order box.
- Tap Delete auto refill.
- Then, confirm by tapping Delete.
Note:
Deleting auto refill schedules won’t cancel orders already in progress.
Skip an upcoming auto refill order
If you’d like to postpone your next auto refill order:
- Tap Orders ( ) from the bottom menu.
- Tap on an upcoming auto refill.
- Tap the Next order box.
- Tap Reschedule.
- Select Skip your next shipment.
- Click Save.
These instructions will help you cancel auto refills that haven’t been placed. Confirmed orders can’t be canceled but may be eligible for return. Please see our Return policy for more information.
To cancel scheduled auto refills:
- Go to the Auto refills page.
- Click the Edit shipment menu.
- Select Cancel auto refills.
- Select a cancellation reason to tell us why you’re canceling auto refills (optional), then select Cancel auto refills.
Note:
Cancelling auto refills won’t cancel orders already in progress.
Skip an upcoming auto refill
If you’d like to postpone your next auto refill order instead, you can choose to skip your next refill from the Edit shipment menu instead. See How do I skip an auto refill order? for detailed instructions.
These instructions will help you cancel auto refill orders that haven’t been placed. Confirmed orders can’t be canceled but may be eligible for return. Please see our Return policy for more information.
To cancel scheduled auto refills:
- Tap the menu icon ( ) in the upper left corner.
- Go to the Auto refills page.
- Tap the Edit ( ) menu for the scheduled auto refill you’d like to cancel.
- Tap Cancel auto refills.
- Select a cancellation reason to tell us why you’re canceling auto refills(optional), then tap Cancel auto refills.
Note:
Cancelling auto refills won’t cancel orders that have already been placed.
Skip an upcoming auto refill
If you’d like to postpone your next auto refill instead, you can choose to skip your next order from the Edit shipment menu instead. See How do I skip an auto refill? for detailed instructions.
Reactivating auto refills
If you cancel your auto refills, you can reactivate them at any time. You’ll need to re-add products to a schedule, set a shipping frequency, and re-confirm your shipping/payment information. Use the iOS/Android app steps in Adding and removing products from auto refills.
If you cancel your auto refill schedule(s), you can reactivate it at any time. You’ll need to re-add products to a schedule, set a shipping frequency, and re-confirm your shipping/payment information.
Set up a schedule from a past order by heading to your Order history page. Find the order you’d like shipped automatically and click Add all to auto refills.
To schedule only specific products for auto refills, look for the Schedule auto refills button beside products in your order history and on the Auto refills page. Keep in mind that selecting different shipping frequencies will create multiple schedules.
Scheduling a product for auto refill from your Order History page.
If you cancel your auto refill schedule(s), you can reactivate it at any time. You’ll need to re-add your products, set a shipping frequency, and re-confirm your shipping/payment information.
Set up a schedule from a past order by heading to your Order history page. Find the order you’d like shipped automatically and tap Add all to auto refills.
Add all to auto refills from the Order history page.
To schedule only specific products for auto refill, look for the Schedule auto refills button beside products in your order history and on the Auto refills page. Keep in mind that selecting different shipping frequencies will create multiple schedules.
Scheduling a single product for auto refills.