Missing and damaged shipments or products
Last modified: November 7, 2024
Damaged products If products arrive damaged, please submit a replacement or refund request and our team will be happy to assist. Though not required, ...
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Dispensary and individual patient discounts
Last modified: November 29, 2024
Discounts apply to all products (MSRP) in the dispensary and can't be limited to select products or brands.
Product substitution tool
Last modified: January 7, 2025
Use the product substitution tool to replace at-risk products in patient plans. Products are considered at-risk when they're no longer in our catalog,...
Personalize your welcome page (self-sign ups)
Last modified: November 4, 2024
Your patient welcome page Your Fullscript patient welcome page is unique to your dispensary and can be customized to reflect your branding. Visitors w...
US dispensaries: Navigating your financial reports and 1099-K for tax purposes
Last modified: January 6, 2025
This article is intended for practitioners who received Form 1099-K from Fullscript. We suggest referring to US dispensaries: Reporting your income fo...
Wholesale shipping policy
Last modified: December 19, 2024
The shipping rates here apply to wholesale orders placed by dispensary owners and affiliated practitioners.
Account activity and balance report
Last modified: November 14, 2024
This report is available to practitioner seller accounts (profit accounts) and can be downloaded from the Reports page after your first successful pay...
Adverse reactions and product complaints
Last modified: October 23, 2024
Reporting an adverse reaction or product complaint If you experience an adverse reaction or a product quality issue (e.g., unusual smell or texture, b...
Patient shipping policy
Last modified: January 13, 2025
Orders with a subtotal of $50 or more before shipping fees and taxes are eligible for free standard shipping.
Authorization Network
Last modified: October 2, 2024
Overview The authorization network allows health and wellness providers to make testing available to their clients while still remaining a part of the...